Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. It would help your agents can save up to two hours a day on routine tasks. Managers would have all the data they need to make important and impactful decisions and customer service becomes a company-wide commitment.

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Close tickets.

Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.

Don't improvise. Improve.

With Zoho Desk, identify the right trends and patterns in your team's efforts, make improvements, and inspire better performance.

One company. One team.

Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience.

Convenience is key.

When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more.

Self-Service

Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.

Help desk

Zoho Desk understands the uniqueness of your business, and allows you to customize extensively and integrate it with other apps.

Sync contacts and users.

Add business contacts from Google Contacts to Zoho Desk. Stay connected to every contact by syncing them with Google.

Features of Zoho Desk

• Contracts and SLA

• Reports and Dashboards

• Alerts and Notifications

• Knowledge Base

• Social Media Support

• Accounts and Contacts

• Alerts and Notifications

• Third Party Integration

• Ticket assignment and management

• Service escalations

• Notification rules

• Time-based actions

• Workflow rules

• Happiness ratings

• Customizable reports

• Scheduled reports

• Graphic dashboards

• Customization

• CRM integration