The most potent, unified customer experience platform on the market, built to alter and empower how you cater to your customers at every stage of the process, has undergone extensive development in the background, and we're delighted to present the most recent edition of Zoho CRM Plus.

This integrated CX platform further integrates your sales, marketing, and customer support departments, enabling information to flow between them over the course of a client's lifecycle. In order to achieve this, we've developed a single platform for all of your customer-facing teams. The platform's user provisioning, setup procedure, admin panel, setup process, search bar, and interface have all been unified across departments to give marketers, sales representatives, and support staff a comprehensive understanding of each customer.

OMNICHANNEL CONSUMER ENGAGEMENT THAT IS SEAMLESS

In addition to letting your customers contact you through the channel of their choosing, Zoho CRM Plus also makes it easy for your business teams to transition between channels as needed. Your support staff may call customers directly from their ticket interface, your sales representatives can transform website live chats to phone calls, and your marketers can turn social media interactions into tickets to speed up problem solving.

AUTOMATIC, RELEVANT CUSTOMER SUPPORT FROM ASAP

The ASAP plug-in for Desk puts your company's customer service department closer to your clients. Customers will be able to raise tickets straight from your company's website or mobile app, rapidly get answers from your knowledge base, and even communicate with your support staff members thanks to the plug-in.

TEAMWORK BETWEEN TEAMS UTILIZING BLUEPRINT

Blueprint enables you to create and automate workflows for your support, sales, and marketing teams. Consider your regular sales orders: When a sales order is approved in CRM, a ticket is automatically created in Desk, and vice versa. You may set up a Blueprint for your sales orders that incorporates both your sales and support teams so that the sales order will be recognized as "Delivered" in CRM when the delivery is finished in Desk. This keeps everyone on your teams informed and enables them to provide your customers with information that is clear and timely.

THE POWER OF AI AND ZIA

We've improved and increased Zia's capabilities in addition to giving users and customers a unified experience. Zia is our AI-powered intelligent assistant. Zia was introduced last year, giving sales and marketing strong, time-saving automation and data-driven insights. Zia is now moving into the support sector, equipping staff with cutting-edge AI capabilities that will boost productivity improvements everywhere.

SENTIMENTAL EVALUATION

Support staff members need to be more careful and responsive since unhappy customers are bad for business. However, how can your support staff know which tickets to attend to first until every piece of customer communication has been read? Zia steps in at this point. The tone and sentiment of your customers' emails or support requests may now be analyzed by Zia to make sure issues are prioritized properly.

AUTOMATED CUSTOMER TICKET TAGGING

Zia examines your tickets and automatically assigns keyword tags to consumer comments. Then, these terms are intelligently organized so you can see which tags are trending, giving your team a head start on problems before they develop into big crises.

PREDICTION OF ANOMALIES IN SALES AND SUPPORT

Zia also examines ticket response rates and previous sales activity to forecast performance over time. Zia can tell you whether you're performing well, poorly, or even exceeding expectations. Then, by comparing her forecasts to actual results, Zia may spot abnormalities and alert the appropriate parties.

RESPONSES FROM CUSTOMERS AUTOMATICALLY USING REPLY ASSISTANT

Zia can look over the inquiries from your clients and make suggestions for responses that your customer service representatives can use. Additionally, Zia may retrieve pertinent information from your company's help center, which you can subsequently distribute to your clients.

ZIA'S BIG-PICTURE DASHBOARD

Your trending ticket tags, support anomalies, ticket sentiments, sentiment trend analyses, and much more are collected on Zia's main dashboard in Desk. With this information, managers and decision-makers get a holistic picture of what's happening place throughout your support touchpoints.

VOICE OF ZIA

Zia Voice now allows businesses to access contextual consumer information via voice messaging and basic chat. When you ask Zia about your monthly sales patterns in particular areas, she will produce useful reports. Additionally, correlation analysis on numerous variables, spanning various departments, are possible. For instance, you can link your marketing expenditures to the impact on sales income and the number of support tickets.

Businesses can now utilize Zia Voice with their own clients thanks to the addition of an SDK. This implies that Zia will be able to directly respond to questions from your clients. For instance, a consumer only needs to Ask Zia if they want to learn about possibilities for speedier delivery.

INTEGRATED ANALYTICS FOR YOUR ENTIRE COMPANY

Without the extensive analytics included into all of our apps, Zia wouldn't be as smart of an assistant.

SALES

Utilize pre-built dashboards and intelligent components to gain insight into your sales revenue. KPIs for significant sales measures are displayed, Funnels provide total visibility into your sales pipeline, and Comparator allows you to compare your performance across significant sales metrics.

MARKETING

Insights into your social media activity are also provided by Zoho CRM Plus through measures like audience growth, post engagement and performance, reach, and impressions.

SUPPORT

View the longest support threads, unassigned tickets, and your total customer satisfaction rating.

MARKETING, SALES, AND SUPPORT

Our collection of dashboards that function across numerous apps, including CRM, Desk, and Social, is the most potent new feature in Zoho's business analytics offering. These dashboards monitor crucial business variables from several data sources, combine the data for you, and present it in one of 300+ pre-built templates that can be tailored to focus on your most important performance indicators.

Please sign up for the free trial version of the Zoho CRM Plus here : for software consultancy call: +2348033111066 or send a mail to sales@olivetsolutions.com